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COMMUNITY ASSISTANCE PROGRAM

TeleHelp 24/7 is leading the way in "culturally competent" tele-mental healthcare. We deliver service that is confidential, caring, and respectful of your cultural circumstances. 

Below is a list of services offered in this Community Assistance Program:

  • 24/7 Tele-Mental Health and Substance Use counseling for all CAP members during the coverage period

  • CAP Enrollment period = November 1st – December 15th

  • CAP Mental Health and Substance Use Counseling Sessions = 50 mins

  • CAP Monthly utilization reporting

  • CAP Customized media for the member awareness campaign

  • CAP members are invited to schedule “TALK-IT-OUT” sessions for coping skills development

  • CAP member sessions are HIPPA Protected and entitled to privacy unless written consent

  • CAP members identified as ineligible for virtual mental health services will be referred to in-person outpatient services with consent

  • CAP members identified to be a danger to themselves, or others will invoke crisis protocols

  • CAP membership cost = $120 per person per year  

  • CAP members are entitled to 4 coaching or counseling sessions that can be used throughout the 2022 calendar year.

  • CAP members are entitled to 4 coaching or counseling sessions that can be used throughout the 2022 calendar year.  

  • CAP members are required to complete enrollment information 

  • CAP members will receive a CAP membership card. 

  • CAP counseling sessions are not transferable and/or cannot roll over into the following calendar year.  

  • CAP members have the option to self-pay or use insurance when CAP sessions are used up.  

  • CAP members can access all commercial insurances, government-sponsored insurance such as Medicaid and Medicare, Tri-Care, and supplemental coverage

  • CAP members can self-pay with VISA, AMEX, MasterCard, Healthcare Savings Account, and Flexible Spending Account Visa Cards.  

  • CAP members can submit self-pay receipts to member insurance for reimbursement.


TeleHelp 24/7 (CAP) is a service plan that addresses the mental health and substance use needs of all clients in need. The CAP offers 24/7 mental health diagnosis and treatment of care for non-emergency mental health and substance use conditions such as anxiety, depression, stress, grief, relationship challenges, opioid, alcohol, etc.  

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