Extensive research has shown that police and fire departments across the country surveyed their officers and found they do not seek counseling within the department. The most prevailing reason was that the counselors cannot relate to the situations and circumstances these first responders face from day to day while serving out in the field.
TeleHelp 247 answers the call with the Hero to Hero program which engages former and current police, fire, and EMS personnel to provide confidential one on one tele coaching. It assists any first responder in need of someone to just talk to and vent their frustrations, share their experiences, voice their concerns, or need answers to their cries for help.
The Hero to Hero program is designed to engage as many first responders as possible to funnel them to experienced licensed counselors with the hope of reversing the stigma of seeking counseling services.